All Sales Are Final
Last updated: September 28, 2026
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No refunds. No returns. No exchanges.Every purchase at temporadasusa.net is final. We tell you this before you buy, and at checkout you tick a box accepting it before you can pay. The only exceptions are the few cases below, where something went wrong on our side or in shipping.
Why we ask you to check before you buy
Our sweaters are a seasonal product sold in three sizes: XS, S, and M. Because we cannot take a sweater back or swap it for another size, please do two things before paying:
- Measure your dog and compare against our size guide. It shows chest, neck, and back length in both inches and centimeters. If your dog is between sizes, choose the larger one.
- Review your bag. Check the design, size, and quantity of every item, and check that your shipping address is complete and correct.
Once your order is placed, we cannot change the size or cancel it, except as described below. A sweater that does not fit cannot be returned or exchanged.
If we can't ship on time
Orders ship from Miami within 3 to 5 business days. If we cannot ship yours in that window, we will email you before it ends with a new ship date. You can then:
- Agree to the new date, and we ship by then, or
- Cancel your order for a full refund to your original payment method.
Refunds go back within one billing cycle for card payments, and within 7 business days for other payment methods. If you do not reply by the new date, we will ship as scheduled, or cancel the order and refund you in full if we still cannot ship.
7-Day Limited Warranty
If your sweater or its LED module arrives damaged, or the LED module does not light up with a fresh battery, this limited warranty covers you. Here is how it works.
- Who gives it. Temporadas USA Group LLC, PO Box 835012, Miami, FL 33283. Email temporadasusa@gmail.com or call (407) 479-8383.
- Who is covered. The original purchaser of the sweater.
- What is covered. A sweater or LED module that arrives damaged, or an LED module that does not light up with a fresh battery.
- What is not covered. Fit or sizing, normal wear, damage from washing the LED module, chewing or other misuse, and the battery itself.
- What we will do. Send you a replacement at no cost. If that design and size is sold out, we give you a full refund to your original payment method instead. We may ask you to send the defective item back. If we do, we pay the return postage.
- How long it lasts. 7 days from the date your order is delivered.
- How to make a claim. Email temporadasusa@gmail.com within 7 days of delivery. Include your order number and a photo or short video of the problem. We will reply with next steps.
Our Terms of Service exclude incidental and consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
If your order never arrives
We email you carrier tracking when your order ships. If tracking stops moving or the package shows delivered but you do not have it, please check with neighbors, your building's mailroom, and the carrier first, since most "missing" packages turn up within a day or two. Then email us at temporadasusa@gmail.com with your order number. We will open a trace with the carrier and work with you until it is resolved.
If tracking shows the package never arrived, or the carrier confirms it is lost, we will reship your order at no cost. If that design and size is sold out, we will give you a full refund to your original payment method instead.
If we shipped you the wrong item
If the sweater you receive is a different design or size than the one on your order confirmation, that is our mistake, not a return. Email us within 7 days of delivery with your order number and a photo of the item and its tag, and we will make it right at no cost to you.
Orders we cancel
In the rare case that we cancel an order ourselves, for suspected fraud, a stock problem, or a clear pricing error, you receive a full refund to your original payment method. See our Terms of Service for details.
Contact us
Temporadas USA Group LLC
PO Box 835012, Miami, FL 33283
Email: temporadasusa@gmail.com
Phone: (407) 479-8383
WhatsApp: (786) 999-8222